Does Switch guarantee its product?
Of course! We're 100% committed to making you happy. We go through great lengths to ensure that you will absolutely adore your newly customised gadgets. Each product is hand checked by a member of Team Switch before it goes out the door to ensure you get the best! While we make every effort to ensure your case arrives in perfect condition, sometimes things could happen. If you discover a fault with the item(s) you have received, please take pictures of the defect and contact us right away. We will work with you to guarantee your satisfaction.
To request further instructions on how to return your order, please email us at [email protected]. Returns without prior communication with us will not be accepted.
Cancellations made will be refunded in your original form of payment. As the payment was made using credit / debit card, the money will be automatically credited back to your bank. This usually take 10-20 days depending on your bank after Switch has initiated the refund.
We do not offer direct exchange of any product. We are sure that you will love what you have ordered, however, in the unlikely event that you are not 100% satisfied, please write to us at [email protected] and we will do our best to make amends.